Village Kids Privacy policy

Village Kids is committed to protecting the privacy and confidentiality of all client information. This policy outlines how we collect, use, store, and disclose your personal information.

1. Programs We Use

• Xero: For secure accounting and invoicing.
• Stripe: For secure card payments, integrated with Xero.
• AI Sintra: For confidential case noting and client record management.

2. Collection and Use of Information
We collect personal and family information necessary to provide our services, including supervised contact, transport, and reporting. Information is used only for the delivery and management of these services.

3. Confidentiality and Disclosure
All information provided to Village Kids remains strictly confidential. We will not share your information with third parties except in the following circumstances:

• If disclosure is required to secure the safety of an individual or prevent damage to property.
• If we are legally required to disclose information by court order.
• If we are required to make a mandatory report under applicable laws.

4. Data Security
All client records (including those managed through AI Sintra, Xero, and Stripe) are protected with encryption and secure storage practices. Access is restricted to authorized Village Kids staff or authorised parties only. No client data is shared outside of Village Kids or used for any purpose other than service provision.

5. Your Rights
You may request access to your information, ask for corrections, or raise concerns about privacy at any time by contacting us at admin@villagekidsccs.com.au or 0476 224 025.

6. Policy Updates
We may update this policy from time to time. All updates will be communicated to clients and made available on our website. If you have any questions or concerns about this policy, please reach out to us.